Privacy Policy

Personal Information.

Personal Information and data collected from cookies and other logging data may be used: (i) to provide and improve our Services and customer service, (ii) to administer your use of the Services, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings, as applicable. We do not sell your Personal Information, Files or any other information about you to third parties. 

Files.

Files are encrypted and stored with Amazon’s (AWS) storage service and may be accessed and downloaded by you. CRM.ID does not access or use your Files other than (i) in an encrypted form or (ii) in aggregated reports that do not contain, nor that can be used to extract, personally identifiable information.

Photos.

Photos are stored with Amazon’s (AWS) storage service and may be accessed and downloaded by you. CRM.ID does not access or use your Photos other than in aggregated reports that do not contain, nor that can be used to extract, personally identifiable information.

Analytics.

We may also collect some Information (ourselves or by using third party services) using logging and cookies, such as IP addresses, which can sometimes be correlated with Personal Information. We use this Information for the above purposes and to monitor and analyze use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests.

Your Use.

We will display your Personal Information in your profile page according to the preferences you set in your profile or in any CRM.ID account which you access. You can review and revise your profile Information at any time. 

Service Providers, Business Partners and Others.

We do not sell your Personal Information, Files or other information about you to third parties. We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your Information only for purposes of performing these limited tasks on our behalf and under obligations similar to those in our Privacy Policy. We use industry standard storage service to store your Files and other Information.

Compliance with Laws and Law Enforcement Requests; Protection of CRM.ID’ Rights.

We may disclose to outside parties Files and Personal Information stored in CRM.ID accounts which you access and Information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of CRM.ID, its Services or its users; or (d) to protect CRM.ID’s property rights. If we provide your Files to a law enforcement agency as set forth above, we will remove CRM.ID’s encryption from the Files before providing them to law enforcement. However, CRM.ID will not be able to access and decrypt any Files on your behalf or that you encrypted prior to storing them via the Services.

Transfers of Our Business.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if such Information becomes subject to a different privacy policy.

Non-private or Non-Personal Information.

We may, at our discretion, disclose your non-private, aggregated, or otherwise non-personal Information, such as usage statistics of our Services.

Opting Out.

Other than the primary elements of the Services that we encrypt and provide through Amazon’s storage, you may opt out of our using or sharing any other Personal Information with our third-party business partners. Opting out may affect how well we are able to service your account(s) and customer needs, but we will still be able to provide you with the Services.

Changing or Deleting Your Information

If you are registered as the account holder, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing the “account settings.” In some cases, we may retain copies of your Information and Files if required by law. For questions about your Personal Information or Files on our Services, please contact hello@crm.id. We will respond to your inquiry within 30 days.

Data Retention

We may retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will attempt to delete your Information quickly upon request. Please note, however, that there might be latency in deleting Information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers Files that you have in common with other users.

Account Access

You have the ability to:

• access, add, delete modify or save Files and other Information in and about your CRM.ID account;
• disclose, restrict, or access Information that you have provided or that is made available to you when using such CRM.ID account; and
• control how your CRM.ID account may be accessed, modified or deleted.

Please refer to your organization’s policies if you have questions about your rights.

Data Retention

The security of your Information is important to us. When you enter sensitive Information (such as a social security number) on our order forms and when you add or upload Files, we encrypt the transmission of that Information using secure socket layer technology (SSL). We follow generally accepted standards to protect the Information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at hello@crm.id.

Data Retention

CRM.ID complies with the provisions of the General Data Protection Regulation (“GDPR”) made effective in the EU on May 25, 2018, and we are pursuing certification under the EU and Swiss Privacy Shield protocols. We are committed to protecting the security of your personal information, and we take commercially reasonable technical and organizational measures that are designed to that end. If you wish to opt out of any disclosures of your information to third parties or to prevent the use of your personal information for a purpose that is materially different from the purpose for which it was originally collected, you may log into your account and make changes necessary. The use of your information can be limited, or the information can be corrected, deleted, or exported to you or a third-party of your choice, except as required by law as indicated above.

Our Policy Toward Children

Our Services are not directed to persons under 13. We do not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at hello@crm.id. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such Information.  

Contacting Us

If you have any questions about this Privacy Policy, please contact us at hello@crm.id.

Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide you with notice by email or by posting such changes on our site. We may provide notice of changes in other circumstances as well. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.